SOPs and team training for independent auto repair shops

Why shops need written procedures

In many independent shops, the way work gets done lives in the owner’s head. When the owner is busy or away, each advisor and technician fills the gaps their own way. Cars get checked in differently, parts get ordered late, and quality checks get skipped on busy days. A short, written standard operating procedure (SOP) gives everyone the same playbook, and makes it easier to train new people.

SOPs we build with your team

Morning huddle. A short daily meeting to review the board, priorities and parts status before the first car moves.

Vehicle check-in and check-out. What gets recorded at drop-off, how the customer’s concern is captured, and what happens at delivery.

Parts ordering and staging. How parts are ordered, checked and staged so technicians aren’t waiting.

Quality checks. A simple final check before the car goes back to the customer, to cut comebacks.

Handoffs between the counter and the bays. How work orders, approvals and updates move between advisors and technicians.

Training for the people who use them

A procedure on paper doesn’t change anything until the team uses it. Training happens on site, on your floor and at your counter, with the people who do the work: service advisors, technicians, parts staff and managers. We practice the procedures on real jobs, answer questions, and adjust anything that doesn’t fit how your shop runs.

Service advisor training covers the full customer visit, from the first call or drop-off to explaining the work, getting approvals and following up after delivery.

How it works

1. Free 20-minute diagnostic call. You tell us how your shop runs today and where things break down.

2. Shop visit. We watch how work actually moves through the shop and pick the two or three procedures that matter most.

3. Write and train. We write the SOPs with your team, not just for them, and train everyone who uses them.

4. Follow-up. We check what’s sticking, review a few numbers with you and adjust what isn’t working.

Common questions

Do you come to our shop? Yes. We’re based in South Florida and train on site at shops anywhere in the US.

Can training be in Spanish? Yes. Training and written procedures are available in English, Spanish or both.

How much does it cost? Pricing is custom, based on your shop’s needs and the terms we agree on. We discuss it on the free diagnostic call.

Do we keep the SOPs? Yes. The procedures are written for your shop, and your team keeps using them after we’re done.

Do you guarantee results? No. Results depend on your team, your market and how consistently the procedures are used.